OTPs That Arrive. Bills That Match What You Sent.

Africa's Talking even has a help-desk article literally titled "Why was my message billed twice?". That's the level of normal we've made silent over-billing. On top of that, sender ID approval takes around four weeks (Safaricom only processes on Mondays and Thursdays), every operator wants its own registration fee (Safaricom KES 8,700, Airtel KES 8,700, Telkom KES 4,700), and the moment you mix transactional and promotional messages on the same sender ID, the whole ID gets blocked.

Then there's the rule nobody tells you about until you've broken it: CAK only allows promotional SMS between 7am and 7pm. Send a marketing blast at 7:30pm and you've earned a regulatory problem you didn't know you had.

KenyaSMS is built around the idea that you should pay for what was actually accepted, that the rules should be enforced before you break them, and that an OTP that doesn't arrive is your problem — so it's our problem. Every send is counted three times before any money leaves your balance. Promotional messages get the right STOP suffix, get blocked outside 7am–7pm, and skip anyone on the opt-out list. We handle the sender ID dance with the operators on your behalf. And if a route is unhealthy, your transactional traffic moves before your customers notice.